V960 Privacy Policy

Our Privacy Policy has been updated on January 2, 2024 and will be effective on January 2, 2024. We have revised our privacy policy in detail to provide privacy details about how we manage the personal information you disclose when using all V960 products and services, starting from this date. Specific V960 products or services provide independent Except Privacy Policy.
Please take some time to familiarize yourself with our privacy practices and let us know if you have any questions.
We have revised our Privacy Policy in detail to provide, as of this date, specific privacy details about how we manage the personal information you disclose when using all of our products and services. The products or services of Shenzhen Aoccx Technology Co., Ltd except provide independent privacy policies.
Please take some time to familiarize yourself with our privacy practices and let us know if you have any questions.

Our Commitment to You

This privacy policy stipulates how Shenzhen Aoccx Technology Co., Ltd and its affiliated companies (hereinafter referred to as "V960" or "we") collect, use, disclose, process and protect you when using our products and services Information provided to us through the V960 APP. If we ask you to provide certain information in order to verify your identity when using V960 products and services, we will use such information in strict compliance with this Privacy Policy and/or our User Terms and Conditions.
This Privacy Policy has been developed with your needs in mind; it is important that you fully understand our personal data collection and use practices and feel confident that you are ultimately in control of all personal information provided to V960.
In this Privacy Policy, "Personal Information" means all data that can directly or indirectly identify a specific individual by being information about that individual or by combining it with other information about that individual that V960 has access to. Such personal information includes but is not limited to information and device information you provide or upload.
By using V960 products and services or other operations that comply with the usage laws, you are deemed to have read and accepted all the terms stated in this Privacy Policy, including our Any changes made periodically. To comply with applicable laws, including local data protection laws (such as the European Union's Comprehensive Data Protection Regulation), we will seek your explicit consent for the processing of certain categories of personal data (such as automated individual decision-making). In addition, we are committed to protecting the privacy, confidentiality and security of your personal information in compliance with applicable laws, including your local data protection laws. At the same time, we are committed to ensuring that all our employees and agents meet these obligations.
In the end, all we want is to bring the best experience to our users. If you have any questions about the data processing practices outlined in this Privacy Policy, please contact us at support@aoccx.com so that we can address your needs and we will be happy to answer your questions directly.

1. What information will be collected and how do we use this information?

(1) You must authorize us to collect and use your personal information.

The purpose of collecting personal information is to provide you with products and/or services, and to ensure that we comply with applicable relevant laws, regulations and other normative documents. You have the right to choose whether to provide this information, but in most cases, if you do not provide it, we may not be able to provide you with corresponding services or respond to your questions. These functions include:

(1) Smart connection

In order to provide you with V960 services so that you can safely connect and manage smart devices, we may collect your Wi-Fi information, IP address, location information, and mobile phone related information. information, information related to smart devices, and information related to V960 User ID and smart devices. This information will be used to provide you with smart device quick connection, connection, discovery of nearby devices and device management functions. The above information is detailed as follows:

• Mobile phone related information: hardware device identification (imsi, imei, meid, device hardware serial number, SIM card identification, OAID, Mac address, Android ID), mobile phone model, system version information, system Language, country or region where the phone is set, app store version number, phone screen size and resolution, CPU and display device related information.
  -Information collected during the process of connecting smart devices: Based on the type of smart device you need to link, we may collect the following information:
  -Smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), device Mac address, device ID;
• After establishing a local connection via Bluetooth, smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID, Wi-Fi’s Mac address, Wi-Fi -Fi password), device Mac address, device Bluetooth Mac address;
  -Smart devices connected via Bluetooth: device Bluetooth Mac address, device ID.
• After turning on message push: the front and backend of the application obtains the device identification code: including IMEI, IDFA, Android ID, MAC, OAID, Advertising ID, Serial Number, IMSI, UAID, ICCID, information about your installed applications or running process information

(2) Device sharing

We support you to share your smart device with others through V960 User ID. After sharing, the person being shared can also control the smart device. In order to enjoy this feature, we may collect your User ID and shared device information (device ID, device name, device verification key, device sharing status) to provide you with the opportunity to share the device with other V960 User ID users. Commonly controlled, used functions, and used to display sharing status on the device list page

(3) The purpose of collecting personal information for applications and firmware upgrades

is to provide you with products and/or to enable you to continue to enjoy the latest V960 services, we may Your V960 application version information and mobile phone model will be used to provide you with V960 application upgrade services. At the same time, we may collect the list and version number information of your connected smart devices to provide you with the upgrade function of your smart devices to ensure that you can use the latest version of the service (including firmware version).

(2) You can choose whether to authorize us to collect and use your personal information.

In order to allow you to better enjoy the control and management of smart devices provided by V960 for you, our following additional functions may collect and Use of your personal information. If you do not provide this personal information, you can still use V960's basic services, but you may not be able to use these additional features that can bring convenience to you. These additional functions include:

(1) Motion detection and recognition management

If you connect a specific product (such as A9) that supports motion detection and recognition function through the V960 platform, you can turn on the motion detection and recognition function supported by V960 to obtain A richer smart device experience. When we recognize that someone is moving, we will mark and push a message to your smart device.
If you have questions about our identification results, you can give us feedback to help us optimize our algorithms and models. In this case, we may collect your proactive feedback on the problem video. Please rest assured that the video you feedback will only be used to optimize algorithms and models and will not be used for other purposes.

(2) Smart device sharing

We support you to share smart devices with others through V960 User ID. After sharing, the person being shared can also control the smart device. In order to enjoy this feature, we may collect your User ID, the sharing User ID you provided, and the shared device information (device ID, device name, device verification key, device sharing status) to provide you with device sharing Allow other V960 User ID users to jointly control and use functions, and display the sharing status on the device list page.

(3) Version Upgrade

In order for you to continue to enjoy the latest V960 services, we may use your V960 APP version information and mobile phone model to provide you with V960 upgrade services. At the same time, we may collect the list and version number information of your connected smart devices to provide you with the upgrade function of your smart devices to ensure that you can use the latest version of the service (including firmware version).

(4) User feedback

We may collect the feedback questions you send us, feedback logs, and the phone number or email you filled in. This information will be used to let us better understand the problems you encounter, and contact you.

(3) V960 permission calling instructions

In addition, the following device permissions may be triggered when you use V960. In order to allow you to better manage your information, we will inform you of the purpose of using the permission when applying for permission during the product use process, as well as the possible impact on your use of the service if you do not turn on the permission. Please read it carefully. Before using specific functions, you can choose whether to authorize the following permissions. At the same time, you can change the authorization status yourself at any time through the device permission settings page.
The following are the details of related functions and calling permissions, listed for your reference:

1. Reading and writing external storage space (Android version): used to read and write photos and files on the device in functions such as scanning and user feedback.
2. Location permission (Android, iOS version): used to scan nearby WLAN lists, search for nearby Bluetooth devices, and automate geofencing in smart scenes; used to provide cadence calculation when the user binds a device that does not support GPS , record the accurate distance of movement, draw the user’s movement trajectory and other functions.
3. Camera permissions (Android, iOS versions): Used to scan the QR code for device installation.
4. Microphone permission (Android, iOS version): When the user binds a camera, video doorbell, and other devices to V960, it is used for functions such as video intercom and voice command pickup.
5. Read phone permission (Android ): used to generate device id locally on the client.
6. Turn on WLAN permission (Android, iOS version): When used to quickly connect to a device, connect to the WIFI sent by the device for device communication.
7. Turn on Bluetooth permissions (Android, iOS versions): used to connect to the Bluetooth signal emitted by the device for device communication when quickly connecting to the device; for smart devices connected via Bluetooth, Bluetooth permissions are also required for communication.
8. Obtain the mobile phone software installation list (Android, iOS version): Used to obtain the third-party account of the mobile phone for quick and easy login.
9. Obtain hardware device identification (imsi, imei, meid, device hardware serial number, SIM card identification, OAID, Mac address, Android ID), mobile phone model, system version information: user message push to obtain alerts
10. Obtain mobile phone sensor information ( Gyro sensor, gravity sensor): used for advertising, ad attribution, anti-cheating, security
11. Album permissions (Android, iOS versions): used to read and write photos on the device in functions such as scanning and user feedback and videos;
12. Clipboard (Android, iOS version): The clipboard function is used to implement the sharing function.

(4) You are fully aware that in the following situations, we do not need to obtain your consent to collect and use personal information:

We may use your V960 and V960 User ID and IMEI number to provide you with Shenzhen Aoccx Technology Co., Ltd Promotional materials related to products and services of the Company and its partners (which provide web, mobile applications and cloud products and services). We strictly comply with your local data protection laws (some laws may require independent explicit consent), so we will only ask for your prior explicit consent and will confirm with a clear affirmative action that we have obtained your consent. Your personal information will be used only after your consent or your no objection. If you no longer wish to receive certain categories of emails, you can unsubscribe by clicking on the links located at the bottom of the page. We do not transfer your personal information to our business partners for direct marketing.

Who do we share your information with?

1. Relevant to national security and national defense security;
2. Relevant to public security, public health, and major public interests;
3. Relevant to criminal investigation, prosecution, trial, and judgment execution;
4. To protect the subject of personal information or other personal life, property and other major legitimate rights and interests but it is difficult to obtain the consent of the individual;
5. The personal information collected is disclosed to the public by the personal information subject on his own initiative;
6. You are collected from legally publicly disclosed information Personal information, such as legal news reports, government information disclosure and other channels;
7. Necessary to sign a contract according to your requirements;
8. Necessary to maintain the safe and stable operation of the products and/or services provided, For example, discovering and dealing with product and/or service failures;
9. Necessary for legitimate news reporting;
10. When it is necessary for academic research institutions to conduct statistical or academic research based on public interests, and provide the results of academic research or descriptions to external parties, The personal information contained in the results is de-identified;

• Your personal information is stored on secure servers and protected in controlled facilities. We classify your data according to importance and sensitivity and ensure the highest level of security for your personal information. We ensure that our employees and third-party service providers who access this information to help provide products and services to you have strict contractual confidentiality obligations and will be subject to disciplinary action or termination of cooperation if they fail to fulfill these obligations. Likewise, we have dedicated access controls for cloud-based data storage. In summary, we regularly review our information collection, storage and processing practices, including physical security measures, to protect against any unauthorized access and use.

(5) Situations in which we obtain your personal information from third parties.

Under certain circumstances permitted by law, we may obtain your personal information from third parties.

(6) Non-personal information

We may also collect other information that cannot identify a specific individual (that is, information that is not personal information), such as statistical data generated when you use specific services, such as user operation behavior (including clicks) , page jumps, browsing time). The purpose of collecting this information is to improve the services we provide to you. The categories and amounts of information collected depend on how you use our products and/or services. We aggregate this information to help us provide more useful information to our customers and understand which parts of our website, products and services are of most interest to them. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. If we combine non-personal information with personal information, such information will be treated as personal information during the period of combination.

2. How we use cookies and similar technologies

V960 and third-party service providers use technologies such as cookies, tags and scripts. These technologies are used to analyze trends, manage the website, track users' website activities and collect statistical information about the entire user group. . We will receive individual or aggregate analysis reports collected through the above technologies. These technologies help us better understand your behavior, allow us to understand which parts of our website users visit, and measure and improve the effectiveness of advertising and web searches. We treat information collected through cookies and other technologies as non-personal information. However, if local law considers Internet Protocol (IP) addresses or similar identifiers to be personal information, we also treat such identifiers as personal information.
Log Files: Like most websites, we collect certain information and store it in log files. This information may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We do not correlate automatically collected log data with other information we collect;
Advertising: We work with third-party service providers to display advertising on our website or manage our advertising on other websites. Our third-party service providers may use technologies such as cookies to collect information about your activities on their websites or other websites to provide you with advertising based on your browsing activities and interests. We will obtain your prior explicit consent before providing advertising services to you;
Mobile analytics: In some mobile applications, we use mobile analytics software to better understand the functionality of our mobile software on your phone . This software may log information such as how often you use the application, events that occur within the application, cumulative usage, performance data and the location of application crashes. We do not link the information stored within the analytics software to any personal information you submit in the mobile application;
Local Storage - HTML5/Flash: We use Local Storage Objects (LSO), such as HTML5 or Flash, to store content and preferences . Based on your web browsing behavior, third parties we work with to provide certain features or serve ads on the site may also collect and store relevant information through HTML5 or Flash cookies. Various browsers provide their own management tools for deleting HTML5 local storage objects. To manage Flash cookies, please visit the link below.

3. Retention Policy

We retain personal information for the period necessary for the purposes of collecting the information described in this Privacy Policy, or to comply with applicable relevant legal requirements. After the purpose of collection is completed, or after we confirm your deletion or cancellation request, or after we terminate the operation of the corresponding products or services, we will stop retaining it and delete or anonymize it. If it is for public interest, scientific, historical research or statistical purposes, we will continue to retain relevant data based on applicable law, even if further data processing is not related to the original purpose of collection.

-According to the "E-Commerce Law of the People's Republic of China", the storage time of your product and service information and transaction information shall not be less than three years from the date of completion of the transaction.

IV.Your rights

(1) Control settings

We recognize that everyone has different concerns about privacy. Therefore, we have provided some examples of the various ways V960 provides you with options to limit the collection, use, disclosure or processing of your personal information and to control your privacy settings: Turn on or off location access, camera, Recording and reading and writing mobile phone storage permissions;
if you have previously agreed to us using your personal information for the above purposes, you can change your decision at any time by writing or contacting us by visiting support@aoccx.com##

( 2) You to you Rights to Personal Information

According to the laws and regulations of the country or region that apply to you, you have the right to request access, correction, and deletion of any personal information we hold about you (hereinafter referred to as a request).
For more details related to the personal information in your V960 account, you can access and change it by logging in to your account at support@aoccx.com or through your device. For additional information, please write or contact us at support@aoccx.com. Most laws require that requests made by personal information subjects should comply with specific requirements. This privacy policy requires that your request should comply with the following circumstances:

-Through our dedicated request channels, and for the purpose of protecting the security of your information, your request should Be in writing (unless local law expressly recognizes oral requests);:

• Provide sufficient information so that we can verify your identity and ensure that the requester is the subject of the requested information or a legally authorized person
• Once we have sufficient information to confirm that we can process you When requested, we will respond to your request within the time required by applicable data protection laws. Specifically:
  -Based on your request and applicable legal provisions, we can provide you with a free copy of the personal information records we have collected and processed about you. If you make other requests for relevant information, we may provide you with a record of the personal information we have collected and processed based on relevant applicable laws. , and charge you a reasonable fee based on actual management costs.
• If you believe that any information we hold about you is incorrect or incomplete, you can request that the personal information be corrected or completed for the purposes for which it is used.
  -Based on your applicable laws and regulations, you may have the right to ask us to delete your personal data. We will evaluate your deletion request and, if the corresponding requirements are met, we will take appropriate steps, including technical means, to process it. When you or we assist you in deleting relevant information, we may not be able to immediately delete the corresponding information from the backup system due to applicable laws and security technologies. We will securely store your personal information and isolate it from any further processing. Until the backup can be purged or made anonymous. For example, according to the "E-Commerce Law of the People's Republic of China", your product and service information and transaction information will be kept for no less than three years from the date of completion of the transaction.
  -We have the right to refuse to process frivolous/obsessively repetitive requests, requests that harm the privacy rights of others, extremely unrealistic requests, requests that require disproportionate technical work, requests that do not need to be granted under local law, information that has already been made public, Information given on condition of confidentiality. We may also refuse if we believe that aspects of the request to delete the data or access the data may prevent us from lawfully using the data for the anti-fraud and security purposes mentioned above

(3) Withdrawal of consent

• You may withdraw your consent by submitting a request Consent, including to the collection, use and/or disclosure of your personal information in our possession or control. Depending on the specific service you are using, you can do this through "My" - "User Agreement and Privacy Policy" within the app, or you can contact us by visiting support@aoccx.com for related operations. We will process your request within fifteen days of your request and will no longer collect, use and/or disclose your personal information based on your request thereafter.
  -Please note that withdrawing your consent may result in certain legal consequences. Depending on the scope of your authorization for us to process information, this may result in you not being able to enjoy V960's products or services. However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.

5. Sharing your personal information with third-party service providers.

Part of the service content in this business is provided by third-party service providers. For this reason, we need to provide some of your personal information to third-party service providers. We provide related parties, The circumstances under which partners and third parties share your personal information. If we share your personal information with these third parties, we will use encryption and other means to ensure the security of your information. For companies and organizations with which we share personal information, we will conduct a reasonable review of their data security environment and sign strict data processing agreements with them, requiring third parties to take adequate protective measures for your information and strictly abide by relevant laws and regulations. and regulatory requirements.
In order to realize the relevant functions of V960App and ensure the safe and stable operation of the application, we may access the software development kit (SDK) provided by third parties and related parties to achieve related purposes. We will conduct strict security monitoring on the software tool development kit (SDK) used by partners to obtain information to protect data security. We list the relevant SDKs connected in the catalog. For details, please see the attachment to this policy - Third-party SDK Description. Please note that third-party SDKs and related parties may have certain changes in data processing types due to their version upgrades, policy adjustments, etc. Please refer to their published official instructions.

6. Policy Updates

This policy will be adjusted according to business models It may be revised or updated from time to time, and such revisions shall form part of this Privacy Policy.
We will not reduce your rights under this policy without your explicit consent. If the changed terms of this policy will reduce your rights or increase your obligations (i.e., a "major change" occurs), we will announce it on the V960 official website and use appropriate means (including through pop-up prompts, emails, text messages, etc. ) will be notified in a timely manner to explain the updates to this policy, and will leave a reasonable period for you and the developer to consider whether to accept the change before the change takes effect.
If the user does not agree with the updated policy, he or she can stop using V960's services and applications. If the user continues to use V960's services and applications after the updated policy takes effect, it means that the user has fully read and agreed to the updated policy.

7. Contact us

If you have any comments or questions about this privacy policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us at the address below or by visiting support@aoccx.com and submit and "Privacy Policy." For your rights requests, problem consultations, etc. related to personal information, we have a professional team to solve your problems. If your question involves a major matter, we may ask you to provide more information. If you are not satisfied with the response you receive, you can refer your complaint to the relevant supervisory authority in your jurisdiction. If you consult us, we will provide information on relevant complaint channels that may be applicable based on your actual situation.
If you have any comments or questions about this Privacy Policy, or if you have any questions about V960's collection, use or disclosure of your personal information, please contact our Data Protection Officer at the following contact information and mention "Privacy Policy":
Shenzhen Aoccx Technology Co., Ltd
service email: support@aoccx.com
Thank you for taking the time to understand our privacy policy!